Refund policy
On the extreme off chance you and your Honest Wolf aren’t getting along, we have a 30 day return policy (as long as it’s unused and still has its tags). There should be a slip in the parcel that arrives with return instructions, otherwise email us on hello@honestwolf.co.nz
How do I return my online order?
To action your return or exchange, please ensure to complete the Returns slip enclosed with your product. Ensure you include your returns slip with your return parcel and post to HW Returns, 2 Bruce St, Hunterville 4730.
When will I receive my exchange or refund?
We will endeavour to process your return within 5 business days of Honest Wolf receiving the returned item/s. Please allow 5-7 business days for replacement orders within New Zealand to be shipped. All returns are assessed by Honest Wolf to determine whether a refund/exchange can be honoured.
Return postage cost
Return postage is at the expense of the customer and is not covered by Honest Wolf. Honest Wolf is not liable for any parcels lost in transit.
Can I return my online purchase in store?
You may return or exchange product purchased from www.honestwolf.co.nz at our flagship store in Hunterville.
Products must be in their original condition with tags attached for a refund (less postage) or exchange within 30 days of receipt. "Personalised" items cannot be returned or exchanged.
Faulty or Damaged Goods
Honest Wolf will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from our online store to ensure the goods you receive meet our exacting quality standards. However, in the rare occasion that you receive a faulty or damaged item/s please contact us at hello@honestwolf.co.nz to advise on next steps.
2 Year Guarantee
At Honest Wolf we marry the best of natural raw material with advanced technology, to accessories that uphold the best tradition of quality. We support this commitment with a 2 Year Guarantee against faulty workmanship on all our goods.*
*conditions apply